Terms of service

These Terms of Service ("Terms") govern your use of oralloc.com and your purchase of any product from us. OralLoc is a trading name of Echelon Ventures LLC, 2222 W Grand River Ave Ste A, Okemos, MI 48864, USA ("we", "us", "our"). By using this website or placing an order, you agree to these Terms. If you do not agree, please do not use the site or buy from us.

The Short Version

1. About These Terms

These Terms apply every time you access the site or place an order. Our Privacy Policy, Returns and Refund Policy, Shipping Policy and Purchase Options Cancellation Policy are incorporated into these Terms by reference and form part of our agreement with you.

Where our Privacy Policy and these Terms conflict on the collection, processing or disclosure of personal information, the Privacy Policy controls.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to buy from us. By placing an order you confirm that you meet those conditions and that the information you give us is accurate and complete.

We currently sell and ship to addresses within the United States. We may decline orders placed from, or for delivery to, any location we do not serve.

3. Your Account

You do not need an account to order, but if you create one you are responsible for keeping your login details secure and for everything that happens under your account. Tell us promptly if you believe someone else has accessed it. We may suspend or close an account where we reasonably believe it is being misused.

4. Important Information About Our Product

OralLoc is a denture reliner intended for the temporary refitting of a loose denture while you are waiting to see your dentist. It is not a replacement for a professional reline, for a new denture, or for dental care of any kind.

Use of a product like this may temporarily decrease discomfort, but it will not make your denture fit properly. Special training and tools are needed to repair a denture so that it fits correctly. Dentures that do not fit properly cause irritation and injury to the gums and faster bone loss, which is permanent and may require a completely new denture. Changes in the gums caused by dentures that do not fit properly may require surgery for correction. Continuing irritation and injury may lead to cancer in the mouth. You must see your dentist as soon as possible.

By purchasing, you confirm that you have read this section, that you will follow the instructions supplied with the product, and that you will stop using it and contact your dentist if you experience soreness, irritation, swelling, bleeding or any other reaction. Do not use the product over open sores, where there is infection in the mouth, or on a cracked or broken denture. Keep out of reach of children.

5. No Medical or Dental Advice

Everything on this website, including product descriptions, answers to frequently asked questions, articles, emails and any response from our customer service team, is general information only. It is not medical or dental advice, it is not a diagnosis, and it is not a treatment recommendation for you personally.

We are not your dentist and no dentist-patient relationship is created by your use of this site or by anything we say to you. Always speak to a licensed dentist about your own dentures, your own mouth, and any symptom that concerns you. Never delay seeking or disregard professional dental advice because of something you have read here.

6. Individual Results and Testimonials

Reviews, testimonials and customer stories on this site reflect the experience of the individual who gave them. They are not a promise, a guarantee or a prediction of the result you will get. Dentures, gum shape, bone level and technique all differ from person to person, and so will the outcome.

Where we describe how long a hold typically lasts or how many applications a tube typically provides, we are describing a typical case under the conditions set out in our instructions. Your own experience may be shorter or longer.

7. Orders and Order Acceptance

Your order is an offer to buy. A confirmation email acknowledges that we have received it, but the contract between us is formed only when we dispatch the goods.

We may refuse or cancel an order, in whole or in part, including after a confirmation has been sent, where:

If we cancel an order you have already paid for, we will refund you in full. We do not sell for resale, and we may decline orders we reasonably believe are placed for that purpose.

8. Pricing, Promotions and Payment

Prices are shown in US dollars and exclude any sales tax, which is calculated and displayed at checkout. We may change prices at any time, but a change will not affect an order we have already accepted.

Where we show a comparison or "was" price, that is a price at which the product has been offered for sale by us. Promotional prices are available for the period stated and may be withdrawn or changed. Discount codes cannot be combined unless we say so, have no cash value, and may not be applied to an order already placed.

Prices and descriptions are presented as accurately as we can manage, but errors happen. Where an obvious pricing or description error occurs, we are not obliged to supply at the incorrect price and will contact you with the choice of proceeding at the correct price or cancelling for a full refund.

Payment is taken at the time of order. By submitting payment details you confirm you are authorised to use that payment method.

9. Subscription and Automatic Refill Orders

Automatic refill orders renew every [42] days at the price shown at checkout. The billing frequency, the amount and the date of your first renewal are disclosed on the product page, in your cart and at checkout before you complete your purchase, and we will email you a reminder before each renewal.

To cancel, use the account link in your order confirmation email or email contactoralloc@gmail.com and we will cancel it for you. Cancellation must reach us at least [48 hours] before your next scheduled billing date. If a renewal is charged after you have asked to cancel, contact us and we will refund it in full immediately.

We may change subscription pricing on notice to you, and you may cancel before the change takes effect. Full details are in our Purchase Options Cancellation Policy.

10. Shipping and Delivery

Delivery estimates are estimates, not guarantees, and we are not responsible for carrier delays outside our control. Risk of loss passes to you on delivery to the address you gave us. If you supply an incorrect or incomplete address, we may charge for reshipment. Full details are in our Shipping Policy.

11. Returns, Refunds and Our Guarantee

Returns, refunds and our money back guarantee are governed by our Returns and Refund Policy, which forms part of these Terms. All returns must be authorised in advance with an RMA number. Please read that policy before sending anything back.

12. Reviews and Content You Submit

If you submit a review, photograph, comment or any other content, you keep ownership of it and grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, adapt and display it in connection with our business, including in marketing, without further permission or payment.

You confirm that content you submit is your own honest experience and that you have the right to submit it. You must not submit content that:

We may remove or decline to publish any content at our discretion. We do not edit the substance of a review to change its meaning. Please do not include personal medical details in a public review that you would not want others to read.

13. Acceptable Use

You agree not to use the site unlawfully, to interfere with its operation or security, to scrape or copy it systematically, to attempt unauthorised access to any part of it, to resell our products without written permission, or to use our branding in a way that suggests an association we have not agreed to.

14. Intellectual Property

The OralLoc name and logo, the site design, text, graphics, photographs and video are owned by us or licensed to us and are protected by intellectual property law. You may view and print material for your own personal, non-commercial use. Any other use requires our written permission. Other names and marks on the site belong to their respective owners and are used for identification only.

15. Third Party Links and Services

Our site may link to websites and services we do not control, and our store runs on platforms and payment processors operated by others. We are not responsible for the content, accuracy, availability or practices of third parties, and a link is not an endorsement. Your use of a third party service is governed by that party's own terms.

16. Disclaimer of Warranties

Except as expressly stated in these Terms or in our Returns and Refund Policy, and to the fullest extent permitted by law, the site and our products are provided on an "as is" and "as available" basis, and we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the site will be uninterrupted or error free, or that the product will achieve any particular result for you. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

17. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data or goodwill, arising out of or relating to the site or our products, whether in contract, tort or otherwise, even if we have been advised of the possibility.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the site or any product will not exceed the amount you paid us for the product giving rise to the claim.

18. Indemnification

You agree to indemnify and hold harmless Echelon Ventures LLC, its officers, employees and agents from any claim, loss, liability or expense, including reasonable legal fees, arising from your breach of these Terms, your misuse of the site or products, your use of the product other than as directed in the instructions, or content you submit.

19. Resolving Disputes

Talk to us first. Almost every problem is solved by an email. Before starting any formal proceeding, please contact us at contactoralloc@gmail.com with your order number and a description of the issue, and give us 30 days to resolve it.

If we cannot resolve it, any dispute arising out of or relating to these Terms or your purchase will be settled by binding individual arbitration administered by [the American Arbitration Association] under its Consumer Arbitration Rules, rather than in court. Arbitration will take place in Michigan or, at your election, by telephone, video or on documents only. Judgment on the award may be entered in any court of competent jurisdiction.

You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding.

Nothing in this section prevents you from reporting a concern to a government agency or regulator.

20. Governing Law

These Terms are governed by the laws of the State of Michigan, USA, without regard to its conflict of law rules. Where arbitration does not apply, the state and federal courts located in Michigan have exclusive jurisdiction, and you consent to that jurisdiction. Nothing here deprives you of the protection of mandatory consumer law in the state where you live.

21. Changes to These Terms

We may update these Terms from time to time. The version in force at the time you place an order is the version that applies to that order. Continued use of the site after we post a change means you accept the updated Terms.

22. General

If any provision of these Terms is found unenforceable, the rest remain in force. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms; we may assign ours in connection with a sale or reorganisation of our business. These Terms, together with the policies incorporated into them, are the entire agreement between us. We are not liable for failure to perform caused by events outside our reasonable control.

23. Contact

Questions about these Terms, or about an order, should go to contactoralloc@gmail.com. We answer every email.