Cancellation policy

Some items in our store may be offered to you as a subscription, which we call automatic refills. This policy explains how they work, how you are billed, and how to change or cancel one. OralLoc is a trading name of Echelon Ventures LLC, 2222 W Grand River Ave Ste A, Okemos, MI 48864, USA.

1. Automatic Refills and How to Turn Them Off

If you want a single delivery with no recurring charge, untick the automatic refills box before you click Add to Cart. The one time purchase option is always available on every product we sell, and unticking the box is all you need to do.

You will see the refill option in three places before you pay: on the product page next to the price, in your cart, and again on the checkout page. Each one shows whether refills are on, how often you will be charged, and how much. If you are not certain which option you chose, email us before or after ordering and we will check and change it for you.

2. How Automatic Refills Work

When automatic refills are on, you receive repeat deliveries at the frequency shown at checkout, at 20% off the one time price.

Your payment details are stored securely by our payment provider, and you are charged automatically for each delivery at that interval, until you cancel. Refills continue until cancelled. There is no minimum term, no commitment, and no cancellation fee.

Before you complete your purchase, we show you the delivery frequency, the amount you will be charged, and the fact that the charge repeats. This information appears on the product page, in the cart, and again at checkout. By completing your purchase with refills selected, you authorise these recurring charges.

3. Billing

Your first payment is taken when you place your order. Each following payment is taken automatically on your renewal date, every [42] days, at the price shown to you at checkout.

We send you a reminder email before each renewal so you always know a charge is coming and have time to cancel, skip or change your order if you want to.

If a renewal payment fails, we will attempt it again and email you so you can update your payment details. If we cannot take payment, your refills may be paused or cancelled and no order will be shipped.

4. Getting the Timing Right

One tube is roughly a [five] week supply for most people, so the default refill interval is set a little longer than that to avoid sending you more than you can use.

If tubes are stacking up unopened, change your frequency or skip a delivery rather than cancelling. If you are running out early, shorten the interval or move up to a larger bundle, which works out cheaper per tube. Both changes take a few seconds from the link in any of our emails, and we are happy to do it for you if you would rather email.

5. Price Changes

The price of your refills stays the same unless we tell you otherwise. If we ever need to change it, we will email you in advance, before the new price applies, so you can cancel or make changes first if you prefer.

6. Changing Your Refills

You are in control and can change things at any time. You can:

7. How to Cancel

1. Manage it yourself. Every order confirmation email and every renewal reminder contains a link to manage your refills. Click it, and you can cancel in a few clicks. You can also manage them from your customer account if you have one.
2. Email us. Send a message to contact@oralloc.com from the email address on your order, with the words "Cancel Subscription" and your order number. We will cancel it for you and send written confirmation. We will not require you to call anyone, sit through a retention offer, or explain your reasons.

To stop your next charge, your cancellation needs to reach us at least [48 hours] before your scheduled renewal date. Your renewal date is shown on your subscription management page and in every reminder email we send you.

Once you cancel, you will receive email confirmation, no further charges will be made, and no further orders will be sent.

8. If You Did Not Mean to Sign Up

The same applies if a renewal charge is processed after you have already asked us to cancel. Contact us and we will refund it immediately.

9. Orders Already Sent

Cancelling stops future charges and future deliveries. It does not automatically refund a delivery that has already been processed and shipped.

Any refill order that has already shipped is fully covered by our Returns and Refund Policy, including our 90 day money back guarantee, so you can still return it under the terms set out there.

10. Pre-Orders and Try Before You Buy

We do not currently offer pre-orders or try before you buy purchase options. If we introduce them in future, this policy will be updated with the terms that apply before those options become available.

11. Questions

If anything about your refills is unclear, or you are not sure whether you are on one, just email us and we will check your account and tell you.